General Terms and Conditions

1.- Legal Framework

In compliance with current regulations, the entity AQUAMARINE MEDICAL S.L.P., which operates online through this website, ATLANTIC-CLINIC.ES, sets out below the general terms and conditions governing the products and/or services offered through it and from which the rights and obligations of the parties arise.

2.- Identification

These General Terms and Conditions (hereinafter, the "Terms and Conditions") are intended to regulate the relationship between AQUAMARINE MEDICAL S.L.P. (hereinafter, the "Provider") and its customers (hereinafter, the "User") in connection with all transactions carried out through the online store website.

2.1.- Offering Company

  • COMPANY NAME: AQUAMARINE MEDICAL S.L.P.
  • TRADING NAME: ATLANTIC-CLINIC
  • TAX ID NO.: B67847624
  • ADDRESS: CALLE CALIFA Nº 8
  • TOWN/CITY: MARBELLA
  • PROVINCE: MÁLAGA
  • POSTCODE: 29660
  • TELEPHONE: 952 81 74 25 – 616 830 988 (WHATSAPP)
  • EMAIL: info@atlantic-clinic.es

And, on the other hand:

2.2.- The User

A user or customer shall be understood to mean the internet user who acquires this status by using this website and, for this purpose, completes a form through which mandatory data are provided. The user assumes full responsibility for the use and safekeeping of such data and for their accuracy.

3.- Acceptance

By accepting these Terms and Conditions, the User declares:

  1. That they are a person with legal capacity to enter into contracts under current regulations.
  2. That they have read and accept these Terms and Conditions.

4.- Availability

In all cases, the User shall have access to the Terms and Conditions before beginning the procedure for purchasing products/services, and they may be stored and/or reproduced on a durable medium.

5.- Validity or Duration

These Terms and Conditions and the specific terms and conditions of purchase shall remain valid for as long as they remain published on the aforementioned website and shall apply from the moment the User uses the website and/or purchases any products/services.

6.- Amendments

The Provider reserves the right to amend these Terms and Conditions unilaterally, without this affecting any goods or promotions purchased by the User prior to the amendment.

The User undertakes to read the terms and conditions of purchase carefully whenever they purchase a product/service, since they may have been amended since the last time the User accessed them.

7.- Invalidity

If any clause included in these Terms and Conditions is declared wholly or partially null and void or ineffective, such invalidity shall affect only that provision or the part thereof that is null and void or ineffective, and the remainder of the Terms and Conditions shall remain in force.

8.- Purpose of the Contract

The purpose of this contract is to regulate the contractual sale and purchase relationship arising between the Provider and the User when the latter accepts the purchase/booking during the online contracting process through the mechanisms set out below.

The contractual sale and purchase relationship entails the provision, in exchange for a specified price publicly displayed on the website, of one or more specific products/services. Each of these products/services may be subject to specific regulation through the particular terms and conditions governing each of them.

9.- User Registration

Prior user registration shall not be required to book an appointment. During the booking process, however, the User will be required to provide certain mandatory data.

The User assumes full responsibility for the use and safekeeping of their data and for the accuracy of the personal data supplied to the Provider. The User may not choose as a name words intended to confuse others by identifying the User as a member of the Provider, nor offensive or insulting expressions or, in general, expressions contrary to the law or to the requirements of morality and good practice.

10.- Geographical Scope

This website, ATLANTIC-CLINIC.ES, operates only at CALLE CALIFA Nº 8, MARBELLA, 29660 (MALAGA) (SPAIN). Hereinafter, this geographical area shall be understood as "the Territory". Use of this website and any transaction carried out through it shall be deemed to take place in Spain and shall therefore be subject to current Spanish laws and regulations.

11.- Product/Service Information

Only the type of medical consultation to be booked and the names of the various specialists are specified.

12.- Taxes and Currency

In accordance with current regulations, bookings made through the website are not subject to Value Added Tax (VAT). The services offered shall be priced in euros (€). Unless expressly stated otherwise, these prices do not include any additional services or services ancillary to the contracted service.

13.- Language of the Contract

The contracting procedure and the pre-contractual information are available in Spanish, English and French, and these languages shall be used to carry out the contracting process.

14.- Steps in the Contracting/Booking Process

14.1.- Registration

The website does not have a user registration system and therefore there is no user profile control panel. Services may only be booked by providing the data required as mandatory during the process.

14.2.- Booking Process

The booking process is quick and easy.

  • Go to the appointment booking section.
  • Select the specialty and specialist.
  • Select the date and time.
  • Enter the patient’s details.
  • Enter the payment details.
  • Make payment.

Provisions to be taken into account during the booking process.

15.- Appointment Availability

On the website, using the "calendar" option, you can check the dates available for booking a healthcare appointment with the desired specialist.

16.- Types of Services

On ATLANTIC-CLINIC.ES, you can book appointments for consultations in various healthcare specialties.

17.- How to Extend or Cancel My Order

Appointments may only be booked individually.

To cancel a booking, provided that the service has not been performed, the User may click the option provided in the appointment confirmation email or use the option provided in the "Right of Withdrawal" section of these General Terms and Conditions.

18.- Invoice

Where can I view my invoice? The invoice may be requested when attending the appointment with the specialist and the consultation takes place.

19.- Value Added Tax

In accordance with current regulations, bookings made through the website shall not be subject to Value Added Tax (VAT).

20.- Payment Methods

As a general rule, the User may pay only:

  1. By credit/debit card, for which the User shall provide, among other details:
    1. first name and surname;
    2. card number;
    3. CVV/CVC;
    4. card expiry date;

Your card details will not be stored in our database, since they will be entered on the secure website of the chosen banking institution.

21.- General Provisions Governing the Payment Process

  • The payment order issued by the User necessarily entails acceptance of these General Terms and Conditions and of the specific terms and conditions of the booking.
  • For any payment method chosen by the User, all payments shall be subject to the terms and conditions applicable to the User by the financial institutions involved or by the secure payment platforms (e.g. Visa, Mastercard, etc.).
  • Once payment has been made successfully, the User shall receive a confirmation email.

The Provider reserves the right to cancel payments where there are indications of fraudulent transactions and to report conduct that may warrant investigation for fraud prevention purposes to the competent authorities.

22.- Right of Withdrawal

In accordance with current regulations, provided that the service has not been performed, you have a statutory period of 14 calendar days from the date on which your booking is formalised to cancel it without having to provide justification.

To exercise this right quickly and easily, you may use the link provided in the email confirming your booking. You may also select "Withdraw from the booking here" or send your unequivocal declaration through our Contact Form or by email to info@atlantic-clinic.es. You will receive immediate confirmation of receipt.

In addition, you may also exercise this right quickly and easily by using the "Withdraw from the contract here" function. You will likewise receive immediate confirmation of receipt. You can consult the applicable legal exceptions in our Returns Policy.

23.- Exceptions to the Right of Withdrawal The right of withdrawal does not apply to the provision of:

  1. Services, once the service has been fully performed and, if the contract imposes a payment obligation on the consumer or user, where performance has begun with the consumer’s or user’s prior express consent and acknowledgement that, once the trader has fully performed the contract, they will have lost their right of withdrawal.

24.- Customer Service: Help, Suggestions and Complaints

In compliance with technical information and transparency obligations, we make the following official communication channels available to our users and customers for managing enquiries, incidents or requests for information:

  • Telephone support. You may contact our customer service department by calling 616 830 988 (WHATSAPP) – 952 81 74 25
  • Email. For formal enquiries or to send documentation, you may use the address INFO@ATLANTIC-CLINIC.ES
  • Postal Address/Registered Office. For sending communications by registered post or official physical notifications: CALLE CALIFA Nº 8, MARBELLA, 29660 (MALAGA)

Customer service hours: Monday to Friday: 09:30–18:00.

Enquiries received will be processed as quickly as possible. If they are received on non-working days, they will be processed on the next working day.

25.- Product/Service Guarantee

As this is a service, the guarantee corresponds to the effective provision of the service.

26.- Rights of the Provider

  • To retain, modify or suspend its website without prior notice.
  • To modify the price of offers.
  • To reject orders due to lack of availability or non-payment by the customer.
  • To deny customers access to the IT tools in the event of non-compliance with these Terms and Conditions.
  • To receive the amount of the customer’s bookings once the transaction has been accepted.
  • To retain title and full ownership of the item until full payment has been made by the customer.
  • Not to permit the reproduction, transfer or disposal of the information published by the Provider in any of its content without the company’s express permission.
  • To correct or rectify human or computer errors.

27.- Limitation of Liability

All information supplied by the User to the Provider through the corresponding forms must be truthful. It is the User’s responsibility to keep the data supplied to the Provider duly updated. In all cases, the Provider accepts no liability for any loss or damage caused as a result of false, insufficient, inaccurate or incorrect information having been provided.

Access to the website does not entail any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, appropriateness or currency of the information supplied by the User through the corresponding forms.

The Provider shall not be liable in cases where the parents, guardians or legal representatives of Users who are minors or legally incapacitated persons are responsible for authorising access, the provision of personal information, use of the website or the purchase of any products or services provided through the applications or web platform. The aforementioned parents, guardians or legal representatives shall be responsible for supervising the minor’s or incapacitated person’s access to and use of the products and services provided through ATLANTICCLINIC.ES

Users’ access to the Content does not entail any obligation on the part of the Provider to verify the absence of viruses or computer elements that may have a harmful effect on the User’s computer equipment. In all cases, the User shall be responsible for having the necessary tools to detect such viruses or harmful computer elements. Consequently, the Provider shall not be liable for any damage caused to the computer equipment of Users or third parties while accessing the Content.

The Provider shall not be liable for interruptions to electricity or telecommunications services that prevent users from using the services offered.

28.- Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with Spanish law in all matters not expressly provided for herein. The Provider and the User agree to submit any dispute that may arise from the provision of the products or services covered by these Terms and Conditions to the Courts and Tribunals of the User’s place of residence.

If the User resides outside Spain, the Provider and the User expressly waive any other jurisdiction and submit to the Courts and Tribunals of the place of residence of THE WEBSITE OWNER.

29.- Dispute Resolution and Alternative Methods

In accordance with consumer legislation currently in force in Spain and the European Union, we inform our customers that, in the event of a dispute, they may use impartial, out-of-court alternative dispute resolution (ADR) mechanisms.

As of 20 July 2025, the European Commission’s Online Dispute Resolution (ODR) Platform will cease to operate. However, other alternative methods remain available:

Methods available in Spain:

  • Alternative Dispute Resolution Centres accredited by the European Union, available through the Ministry of Consumer Affairs: https://www.consumo.gob.es
  • Consumer Arbitration Boards, available to resolve complaints involving companies participating in the system free of charge and voluntarily: https://www.portalconsumo.es/arbitraje
  • European Consumer Centre in Spain (ECC Spain), for cross-border complaints within the EU: https://cec.consumo.gob.es

You may also contact:

  • Municipal and Regional Consumer Information Offices (OMIC/OCIC).
  • Sector-specific mediation bodies according to the activity concerned (energy, telecommunications, insurance, transport, etc.), where applicable.

General Terms and Conditions